Shipping rates are based on the shipping method you select during checkout. You can select FedEx, UPS and USPS for optimal delivery to your area.
Please keep in mind it can take 1-3 business days to process your order and delivery times thereafter can vary depending on service selected and your location.
Standard shipping for the Purrfect Pup is by United States Postal Service (if your order weighs less than 2lbs). Standary delivery typically takes 2-4 days for delivery. Depending on the delivery service you selected, a confirmation id and signature may be required.
Lost or Damaged Goods
In the unlikely case your package is damaged during delivery or lost by the carrier, save your product box and notify us immediately at Info@purrfectpup.com. The carrier will inspect and collect the damaged package and the damaged items will be replaced.
Returns & Exchanges
Returns and exchanges not purchased from PurrfectPup.com
Returns or exchanges for purchases made in a partners retail store or website may not be processed by PurrfectPup.com. If the item you wish to return or exchange was not purchased at Purrfectpup.com, please collaborate with the point of purchase.
Returns from PurrfectPup.com
We are confident you will love your Purrfectpup and offer a no strings attached 30 day money back guarantee. To be eligible for a return within 30 days, ALL original contents of the order must be returned. Please include a copy of your packing slip or a note with your full name and your PurrfectPup Order Number. For your protection and to insure prompt delivery, returns must be shipped using USPS with tracking to the following address.
Upon the return of your purchase, we will contact you with a confirmation to the email you provided during your order. Please allow 7–14 days for the refund to be credited back to your credit card account.
Children’s Online Privacy Protection Act Compliance
Pet Innovations llc is in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not direct our Website to, nor do we knowingly collect any personal information from, children under the age of eighteen.
Your Privacy Rights
Waiver of Liability Disclaimer
In no event shall Pet Innovations llc or PurrfectPup.com be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any Pet Innovations llc products purchased. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks individual to your pet before purchasing any product or using any product with or on your pet. You agree that in the event that Pet Innovations llc or PurrfectPup.com is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product. In no event should you allow your pet to use this product unattended, nor should you leave any children unattended in the presence of this product as it may present a choking hazard.
All content on PurrfectPup.com is owned by Pet Innovations llc. Patent Pending 2017.
Terms & Conditions
PurrfectPup.com is comprised of various web pages operated by Pet Innovations llc and is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of PurrfectPup.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
Visiting PurrfectPup.com or sending emails to Pet Innovations llc constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing. Pet Innovations llc and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Links to third party sites/Third party services
www.PurrectPup.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Pet Innovations llc and PurrfectPup.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Pet Innovations llc is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by PurrfectPup.com of the site or any association with its operators.
Certain services made available via www.purrfectpup.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.purrfectpup.com domain, you hereby acknowledge and consent that Pet Innovations llc. may share such information and data with any third party with whom Pet Innovations llc has a contractual relationship to provide the requested product, service or functionality on behalf of www.purrfectpup.com users and customers.
No unlawful or prohibited use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Pet Innovations llc. or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Pet Innovations llc. and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Pet Innovations llc. or our licensors except as expressly authorized by these Terms.
The Service is controlled, operated and administered by Pet Innovations llc. from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Pet Innovations llc. Content accessed through www.purrfectpup.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Pet Innovations llc., its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Pet Innovations llc reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Pet Innovations llc in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.